How we differ?
Currently, physiotherapists who work in private practice are not obliged to undertake any further education once they graduate from university. Furthermore, there is no compulsory professional mentoring for private practitioners who are beginning their careers. In comparison, junior doctors must go through years of mandatory supervision and professional development before they even begin their specialist training. Yet in the world of private-practice physiotherapy, no such compulsory programme exists. Perhaps of greater concern is that obligatory standardisation of services between clinics (to ensure continued quality care to the patient regardless of the clinic they attend) is not yet in place…and appears to be a long way off.
Our physiotherapists undergo one of the most comprehensive continuing education programmes offered to private practitioners in this state. In fact we believe that no one else comes close. We know that’s a bold statement so we’ll let you decide.
Staff undergo three hours of education each week. This is mandatory for all staff and is mandatory for all staff throughout their employment at Kingsley Physiotherapy. It is not a short course or a two year programme and it is not only for junior staff. It is what we call “Learning for life” and it is just another way we strive to provide the best possible care for our patients.
Our “Learning for Life” programme ensures that all staff undergo weekly training and performance evaluations (see ‘Over-servicing’below). Our professional development programme is now well recognised and we are regularly called on to train staff from other Perth clinics. We have made our education programme available to other physiotherapy clinics in Perth because we believe that by being transparent with what we do and the standards we set, we will encourage others to do the same. We are so confident in our continuing education policies that we are now making our teaching content available to the public. We feel that for you to be able to truly choose the right physiotherapist for you, we need to lay our cards on the table. We invite you to look through our “Learning for life” programme and we welcome your feedback and suggestions.
Our junior staff are individually mentored by experienced clinicians for the first three years of their employment. A senior physiotherapist is always on hand for advice or a second opinion. All staff (junior and senior) meet each week to discuss their patient case-load. These “peer-review sessions” (outlined below) utilise the knowledge and skills of all of our physiotherapists in order to formulate the optimal management approach for patients with chronic or stubborn presentations. This is our way of ensuring you always get the very best of our combined experience and knowledge.
Perth has more physiotherapists (per capita) than any other city in the world. This means there is a lot of pressure on Perth physiotherapists to attract and retain clients. This in itself ensures a certain level of quality control – patients can very readily find another physiotherapist (or indeed another healthcare provider) if they are not happy with the service they are receiving. But all too often patients will present to us with stories of over-servicing – where the treatments they have received have been long and needlessly costly.
At Kingsley Physiotherapy we have addressed this issue with our “Diagnostic consultations” and our “Try before you buy” options (see below for further details). Our weekly “Peer-review programme” ensures your care is optimised by the physiotherapists and doctors at Kingsley Physiotherapy . Each week all of our staff meet to discuss their ‘difficult’ or ‘complex’ clinical cases. Our physiotherapists formally present and then discuss the management of patients that have received more than three consultations at our clinic. Each case is thrashed-out amongst the staff and treatment options are put forward. This is also a time to discuss other medical or surgical options that may be appropriate for each case. Patients are then informed on the outcome of these sessions and their proposed management plan is outlined. This is our way of prioritising the treatment options available to our patients (medical, surgical or physiotherapeutic) and ensuring that the patient remains informed and in control of their own medical management.
All of our physiotherapists are regularly assigned research topics to review and critique. Working in the medical industry means that our understanding and knowledge is constantly being challenged and refreshed. Staff need to be up-to-date with their knowledge and they need to know how to evaluate the available evidence – just because something is published in a journal or quoted as “clinical evidence” does not make it true. To keep up-to-date with developments in our field, staff are given topics to research and critique. This information is then presented to the group for discussion and debate.
Each year our physiotherapists undertake additional professional development courses on subjects of particular interest to them. These courses may be conducted locally, interstate or overseas and provide another way in which we can stay up-to-date with the rest of the world and ensure the best possible care for our patients. (See “Learning for life” for more details)
The key to successfully treating an injury is ensuring an accurate diagnosis. But let’s face it, not everyone has a physiotherapist or sports physician on hand. That is why we offer our “Diagnostic Consultations” – for those injuries that can be readily managed at home (and without the time and expense of visiting a physiotherapist). Simply call Kingsley Physiotherapy and ask for a “Diagnostic consultation”. You will be seen by one of our therapists on the day that you call. These short (10-minute) consultations are designed not only to give you an accurate assessment of your injury but also provide you with information on how to best manage your symptoms and recovery at home. In most cases, your private health insurance rebate will completely cover the cost of these consultation so our service to you will be free. Call or email us for more information.
We offer several ways by which you can liaise with a physiotherapist before you make an appointment. Why not call our clinic and ask to speak to one of our staff? Our receptionist will match you up with the physiotherapist that is best suited to your condition. When you call, make sure you have a pen and paper handy.
If you’re feeling really brave you can also call through and speak to us on live radio. Each month Kingsley Physiotherapy presents a “Health and Wellbeing” segment on 6PR’s Nightline programme with Chris Ilsley. Callers can ring in and ask all of their physiotherapy questions for the price of a local telephone call. See here for further details.
Finally, if you would prefer to write to us about your condition, why not try our e-Consult. This online service allows you to discuss your condition in detail with one of our physiotherapists. Within 48 hours you will receive a reply that outlines the management options that are available to you. This is an obligation-free service and you can choose to remain anonymous. Why not put us to the test?
We would like to hear what you think. If you have had a positive (or negative) experience with physiotherapy in the past, we would like to hear about it. We believe we are setting the standard for private-practice physiotherapy care in this state. What we need now is feedback from you. Tell us what you think and how we compare. Tell us what you expect from your physiotherapist or how you think we can improve our service to you. If you would like to suggest a discussion topic to include in our online ‘Common conditions’ section we would love to hear from you.